Salon booking policy
Booking Policy & Useful Info
CANCELATION/RESCHEDULE - We understand things come up, that’s life but we appreciate if you let us know ASAP, we have a strict 48hr rule so if you cannot make your appointment or need to reschedule please make sure you do so at least 48hrs prior by sending us an sms or calling us on 0400303070.
If you fail to do so we reserve the right to send you a fee which we do via email or if you have paid a booking fee you may still incur fees. For more info on booking fees please see below. Also you may be asked in future to pay a booking fee or full price upon booking for each booking from then on in.
NO SHOW/LATENESS- Eeek probably everyone least favorite thing to do is forget their appointment! We do get this happens but failure to show or let us know you are running late results in fees or loss of booking fee as above cancelation policy.
If you’re running late, stuck in traffic, can’t get the kids out of the car to school or need to stop for coffee please let us know by calling or sending an sms to 0400303070 prior to the start of your appointment! Anything 15mins later then your start time may result in needing to reschedule, loss of time on service or cancelation. Fees apply.
BOOKING FEE - To ensure you keep your amazing appointment time you selected you may need to pay a booking fee, this may have been paid on the booking page or will be sent to you via email with instructions on how to pay(you must pay this invoice within 60mins of receiving it to secure your booking as our booking system is on an automatic timer out and your booking will be lost). All services 1 hour or longer have a booking fee due to having a waitlist for certain times and days where every hour means someone else would of loved to take your spot if you’re unable to make it!
Booking fees will be lost if you do not follow above policies. Booking fees are non refundable. Booking fee can be carried over to 1x reschedule of that same appointment, second reschedule will result in loss of initial fee and require secondary booking fee. Booking fees for Feather Touch Brows must be paid on day of booking and are non refundable even if you booked months in advance, 3 hour time slots are not easy to fill.
All payments for any service are non refundable - all services carried out take time and product so we do not do refunds but if you do have any issues we will do our very best to resolve them.
CONFIRMATION - We like to keep you on the ball by sending a reminder sms 48hr prior to your appointment this also may ask you to confirm your appointment or call/sms to amend. Please follow above policies if you need to amend your booking. If you need to amend contact us on 0400303070 do not reply to the confirmation msg as we do not get notified this way.
*Failure to reply to confirmation is not a form of canceling your appointment - failure to confirm will lead to either your booking being cancelled by us or loss of booking fee/no show/cancelation fees*
CHILDREN & OTHER ATTENDEES - a salon is no place for little fingers! It’s super dangerous and mummy or beautician will not be available to mind the little ones during appointments so please for their safety and your peace of mind do not bring them with you. Partners, sisters, entourage, dad, Mum, pets are also not allowed to join you! Most of our services are private and require one on one with your therapist, we do not have anywhere for any others to sit in or outside our salon either as we have limited space so please refrain from bringing along your bestie
PLEASE ALLOW ENOUGH TIME FOR YOUR APPOINTMENT! Rushing us may result in us refusing to finishing your service as we want to give you the best we can, for new sets of lashes allow 3 hours 🕑
*All unpaid fees will be passed onto a debt collection agency which will incur fees payable by you if not paid*
Upon arrival we do a consultation with each client this allows us to get to know you and your needs it also states some pretty important safety notices so be sure to be on time to your appointment and have pre filled out your intake form by clicking the link above.
Please park in the driveway or on the median strip on the road. Please do not park on the footpath.